At The University of Baltimore, we provide knowledge that works. Get real-world career
preparation and the hands-on experience employers demand at a fraction of the cost
of other universities. Pick courses that fit your schedule and create an education
tailored to your vision and needs. Welcome to UBalt!
Frequently Asked Questions
The SAP provides comprehensive, flexible, affordable programs and services to students
through both one-one-one direct service or via phone, email, or video conference.
Information about all of their resources and services can be found by accessing their
website or by calling 1.800.327.2251.
You may access personal counseling by just dialing 1.800.327.2251. The Student Care
Coordinator a masters level clinician who answers the line will spend some time talking
with you to determine your concerns and how you would like best to be served. Counseling
is offered over the phone, online or in a face-to-face setting. Multiple languages
are supported. You may call the service as often as you need to for difference issues.
For each concern, you will have up to five free sessions.
For each concern for which you contact the SAP, you have up to five sessions at no
cost.
Just by calling 1.800.327.2251
You may call the SAP line at any time, 24 hours a day, seven days a week. Specific
services, for example, consultation with an attorney, may only be available during
regular business and/or early evening hours.
Yes, you may request to be work with a counselor face-to-face, by phone, email or
through video systems such as Skype.
Services and resources are free with some time limitation on the number of sessions
available for personal counseling (5).
No, you do not need an appointment to make the initial call. Once a counselor or
other individual is identified to help you with your concern, you will need to interact
on an appointment basis.
The individual who answers the initial call my be different, but once assigned a counselor,
this person will remain the same.
The SAP provides a wide range of services to students. They will assist students
with scheduling sessions for personal counseling, legal advice (up to 30 minutes per
issue), resources with regard to child care and elder care. In addition to direct
resources, the SAP portal site offers a wide range of interactive web resources on
a variety of topics that can help you navigate life's responsibilities and challenges.
The staff within the Office of Student Support can answer any questions and help you
navigate the system so you can take full advantage of what is offered.
All services provided by the SAP are confidential. Nothing is ever shared back to
staff or faculty of the University.
The SAP plan is available at any time throughout the year.
